This course provides a comprehensive overview of credit and collections management, focusing on key concepts such as secured and unsecured loans, credit card usage, amortization, and the legal aspects of loan documentation. Students learn about the approval process for extending credit, billing procedures, and effective strategies for collecting overdue payments. Emphasis is placed on negotiation techniques, settlement strategies, and maintaining positive customer relations through personalized visits and communication. Additionally, students explore the interaction between credit management and sales/marketing teams, as well as the intricacies of the Philippine and international credit systems, enabling them to navigate regulatory frameworks and cultural considerations in credit management practices.
- Teacher: Ryan Quilala