This course aims at developing students’ understanding of the structure, functions and
processes of hospitality organizations and the role of hospitality and tourism managers. It
equips students with knowledge on the nature and context of service operations including
design, processes, and controls as they apply in the hospitality context. It connects the output
of the operational departments with the various management functions of hospitality and
tourism organizations.
- Teacher: Michael Padua Banez
Skill Level: Beginner